Shipping Policy

At Blade HQ Shop, we serve a global community of tactical professionals, discerning collectors, and outdoor enthusiasts who demand reliability, precision, and premium craftsmanship. Our shipping and returns policies are engineered with the same clarity and fairness that define our American-made knives and tools. Below you will find detailed information on how we deliver your order and our straightforward process for returns and exchanges.

Shipping Information

We process and ship orders from our headquarters in Memphis, TN, with efficiency and care. All knives are packaged securely to ensure they arrive in perfect condition.

Order Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays) after payment confirmation.

Shipping Methods, Time & Cost

We offer two primary shipping options to accommodate your needs:

Note: Delivery times are estimates and may vary based on destination, customs processing, and carrier schedules. We ship globally but exclude some remote regions in Asia and other specified areas. You will receive a tracking number via email once your order ships.

Returns & Exchanges Policy

We stand behind the quality of every product that leaves our facility. If an item does not meet your expectations, our returns process is designed to be simple and fair.

The Return & Exchange Process: Step-by-Step

1. Initiate Your Request: Within 15 days of delivery, email our customer service team at [email protected] to request an RMA number. Use the template provided below for clarity.
2. Receive Your RMA & Instructions: Our U.S.-based team will review your request. If approved, we will email you a unique RMA number and detailed return instructions, including the return address to our Memphis headquarters.
3. Package Your Item Securely: Securely pack the item in its original packaging, including all boxes, papers, and accessories. For safety, ensure any blade is fully sheathed. Include a copy of your packing slip or order confirmation inside the box.
4. Ship Your Return: Ship the package to the provided address using a trackable and insured carrier (e.g., DHL, FedEx, EMS). Clearly write the RMA number on the outside of the box. Retain your shipping receipt.
5. Inspection & Processing: Once received, our quality control team will inspect the item (typically within 3-5 business days) to ensure it meets our return conditions.
6. Refund or Exchange Completion:
   • Refunds: Will be issued to your original payment method.
   • Exchanges: The replacement item will be shipped via your chosen method.

Return Request Email Template

To expedite your request, please use the following template when contacting us:

Refund Timeline & Method

Your refund is processed with the efficiency you expect from Blade HQ Shop.

• Timeline: Refunds are processed within 7-10 business days after we receive and approve your return at our Memphis facility.
• Method: The refund will be issued to the original payment method used for the purchase:
  • Credit/Debit Card (Visa, MasterCard, JCB): The refund will appear on your statement. Posting time depends on your bank’s policies.
  • PayPal: The refund will be sent back to your PayPal account. You will receive an email notification upon issuance.

Non-Returnable Items (Final Sale)

In alignment with industry standards, legal regulations, and to ensure the safety and integrity of specialized products, the following items are FINAL SALE and cannot be returned or exchanged unless they arrive defective or damaged:

• Custom Knives & Microtech Marfione (Custom) Items: These are made-to-order or uniquely crafted pieces, often personalized, and are excluded from standard returns.
• Opened or Used Knives: For safety and hygiene reasons, any knife showing signs of use, wear, or removed from its original sealed packaging in a non-resalable condition.
• Knife Accessories & Replacement Parts: Once opened (e.g., sharpeners, maintenance tools, individual parts).
• Clearance or “Final Sale” Items: Any product marked as such at the time of purchase.

Note on Restricted Items: Sales of Automatic Knives, Butterfly Knives, Out The Front (OTF) Knives, and other tactical knives are subject to strict local and international laws. All sales are documented for compliance. Standard return conditions apply only if the item is unused and in its original packaging.

International Returns (Outside the U.S.)

For our global customers, the 15-day return policy still applies. However, you are responsible for all return shipping costs, customs duties, and taxes associated with the return. We strongly recommend using a trackable and insured service. Refunds will be issued in U.S. Dollars (USD).

Exchanges for Defective or Incorrect Items

If you receive a defective item or an incorrect product due to our error, we will cover all return shipping costs and expedite a replacement. Please contact us immediately at [email protected] with photos/video of the issue and your order details.