Privacy Policy

1. Information We Collect

To provide you with our premium products and services, we collect several types of information:

Information You Provide Directly

• Account Information: Name, email address, shipping and billing addresses, phone number
• Payment Information: Credit/debit card details (processed securely through our PCI-DSS compliant partners), PayPal account information
• Order Details: Products purchased, order history, preferences
• Communications: Correspondence with our customer service team, product inquiries, feedback
• Age Verification: Information required to verify you are of legal age to purchase knives in your jurisdiction

Information Collected Automatically

• Device & Browser Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on site, products viewed, search queries
• Location Information: General geographic location (country/state level) for compliance with regional knife laws

2. How We Use Your Information

We use your information with the same precision and purpose that defines our knife craftsmanship:

• Order Processing & Fulfillment: To process transactions, ship products from our Memphis facility, and provide order updates
• Customer Service: To respond to inquiries, resolve issues, and provide support
• Legal Compliance: To verify age and ensure compliance with local, state, and international knife laws and regulations
• Security & Fraud Prevention: To protect against unauthorized transactions and maintain the integrity of our platform
• Service Improvement: To enhance website functionality, product selection, and user experience
• Marketing Communications: To send product updates, promotions, and news (only with your explicit consent)

3. Information Sharing & Disclosure

We treat your data with the same discretion expected by tactical professionals:

Service Providers

We share information with trusted third parties who assist in our operations:

• Payment Processors: PCI-DSS compliant partners for secure transaction processing
• Shipping Carriers: To deliver your premium knives worldwide
• IT & Security Providers: To maintain our secure infrastructure

Legal Requirements

We may disclose information when required by law, including:

• To comply with legal obligations related to knife sales and ownership
• To protect the safety, rights, and property of Blade HQ Shop, our customers, or the public
• To enforce our terms and policies

Business Transfers

In the event of a merger, acquisition, or sale of assets, customer information may be transferred as a business asset, with appropriate privacy protections maintained.

4. Data Storage & Security

We protect your data with security measures as robust as our premium knives:

Storage Practices

• Secure Servers: Data is stored on encrypted servers with restricted access
• Payment Data: We do not store sensitive payment information on our servers. Card details are processed directly through our PCI-DSS compliant payment partners
• Retention Period: We retain personal information only as long as necessary for business, legal, or tax purposes

Security Measures

• End-to-End Encryption (SSL/TLS): All data transmissions are protected with industry-standard encryption
• Access Controls: Strict internal policies limit employee access to customer data
• Regular Security Assessments: Ongoing evaluation of our security infrastructure
• Secure Checkout Environment: Our entire purchase path is monitored and protected

5. Your Rights & Choices

You maintain control over your personal information:

• Access & Correction: Request access to or correction of your personal data
• Data Portability: Request a copy of your data in a structured, machine-readable format
• Deletion: Request deletion of your personal data, subject to legal retention requirements
• Marketing Preferences: Opt-out of marketing communications at any time
• Cookie Controls: Manage cookie preferences through your browser settings
• Do Not Track: Our website does not currently respond to “Do Not Track” signals

To exercise these rights, contact us at [email protected].

6. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience:

Types of Cookies Used

• Essential Cookies: Required for site functionality, including secure checkout
• Performance Cookies: Help us understand how visitors interact with our site
• Functional Cookies: Remember your preferences and settings
• Targeting Cookies: Used for relevant advertising (with your consent)

Third-Party Tracking

We may use analytics services to understand website usage. These providers are contractually limited in how they can use your information.

7. International Data Transfers

As we serve a global community of knife enthusiasts, your information may be transferred to and processed in the United States, where our headquarters are located. We ensure appropriate safeguards are in place for such transfers, consistent with applicable data protection laws.

8. Children’s Privacy

Our products and services are not intended for individuals under the age of 18 (or the legal age to purchase knives in your jurisdiction). We do not knowingly collect personal information from minors. If we become aware of such collection, we will take steps to delete it.

9. Legal Compliance & Knife Regulations

Given the regulated nature of knife sales, we may collect and retain information necessary to:

• Verify compliance with age restrictions
• Document sales of restricted knife types (automatic, OTF, etc.)
• Comply with export controls and international regulations
• Respond to lawful requests from authorities

10. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new “Last Updated” date.

11. Contact Information