Welcome to the Blade HQ Shop FAQ. As your trusted source for premium American-made knives and tactical gear, we’re committed to providing clarity and support for collectors, professionals, and enthusiasts worldwide. Below you’ll find answers to our most common inquiries.

Analysis Insight: Based on our website content and product offerings, Blade HQ Shop caters to discerning knife enthusiasts, tactical professionals, collectors, and outdoor adventurers who value precision craftsmanship, reliability, and premium American brands like Microtech. Our site style is professional, tactical-oriented, and emphasizes security, precision, and global reach. Our products are characterized by high-quality materials, American manufacturing, specialized designs (automatic, OTF, fixed blade), and tactical functionality.

Products & Orders

What types of knives do you specialize in?
We specialize in premium American-made knives and tactical gear. Our core categories include:
  • American Made Knives: Featuring brands like Microtech across all styles.
  • Automatic & OTF (Out The Front) Knives: For tactical and professional use.
  • Fixed Blade & Folding Knives: Durable options for outdoor adventures.
  • Custom & Collector Pieces: Including Microtech Marfione custom knives.
  • Knife Accessories, Toolkits & Replacement Parts: To maintain and customize your gear.
Are your products authentic and new?
Absolutely. Every knife we sell is 100% authentic, brand new, and sourced directly from manufacturers or authorized distributors. Each order is carefully inspected by our team in Memphis before shipment to ensure it meets our quality standards.
Do you offer custom or engraved knives?
Yes, we offer select custom knives, particularly from the Microtech Marfione Custom line. For engraving or special requests on other models, please contact our customer service team at [email protected] before ordering to discuss possibilities and timelines.

Shipping & Delivery

Where do you ship from and what are the delivery timelines?
All orders are processed and shipped from our headquarters at 3038 Lightning Point Drive, Memphis, TN 38110, USA.

Processing Time: 1-2 business days for inspection and packaging.

Delivery Options:
  • Fast & Tracked Standard Shipping: $12.95 flat rate via DHL or FedEx. Delivery in 10-15 business days after dispatch with full tracking.
  • Value Free Shipping: Free on orders over $50 via EMS. Delivery in 15-25 business days after dispatch. Ideal for planned purchases.
You will receive a tracking number as soon as your order dispatches.
Do you ship worldwide? Are there any restrictions?
We proudly ship to a global community of enthusiasts. However, due to carrier limitations or local regulations, we are unable to deliver to a select few remote regions and certain areas in Asia. Please check your shipping address during checkout for availability.
Critical Legal Responsibility: It is the customer’s responsibility to know and comply with all local laws regarding the importation and ownership of automatic knives, OTF knives, and other blade types in your country, state, or province. Blade HQ Shop cannot be held responsible for items seized by customs or for violations of local laws.
My tracking hasn’t updated. What should I do?
Carrier tracking systems sometimes experience brief delays. If your tracking hasn’t updated for more than 5 business days after receiving the number, please contact us at [email protected] with your order number. Our team will investigate with the carrier on your behalf.

Payments & Security

What payment methods do you accept?
For your convenience and security, we accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Our checkout is secured with industry-standard encryption to protect your transaction details.
Is my payment information safe?
Yes. We utilize robust, industry-standard encryption throughout the checkout process. We do not store sensitive payment information on our servers. Transactions are processed through secure, trusted payment gateways.
Can I change my payment method after placing an order?
Once an order is submitted, we begin processing immediately to ensure fast delivery. Therefore, we are unable to change the payment method for an existing order. If you need to cancel and re-order, please contact us immediately at [email protected] before the order enters the shipping phase.

Returns, Refunds & Warranty

What is your return policy?
Your satisfaction is our priority. We offer a straightforward return policy:
  • Return Window: 15 days from the date you receive your order.
  • Condition: Item must be unused, in original packaging, and in the same condition as shipped.
  • Process: All returns must be initiated by first contacting our customer service team at [email protected]. Do not ship any item back without an authorized Return Merchandise Authorization (RMA) number and instructions.
Refunds will be issued to the original payment method once the returned item is received and inspected.
What if my knife arrives damaged or defective?
In the rare event an item arrives damaged or is defective, contact us immediately at [email protected] with your order number and photos of the damage/defect. We will arrange a replacement or refund and provide a prepaid return label if necessary. This does not affect the standard 15-day return window.
Do you offer manufacturer warranties?
Most premium brands we carry, like Microtech, include their own manufacturer warranties. Warranty details are brand-specific and are included with your product. For warranty service, please contact the manufacturer directly, or reach out to our team for guidance on initiating a warranty claim.

Account & Customer Service

How do I contact customer service?
Our U.S.-based customer service team is here to support you.

Email: [email protected]
Operational Base: 3038 Lightning Point Drive, Memphis, US 38110

Please include your order number (if applicable) for faster service. We strive to respond to all inquiries within 24-48 business hours.
Can I cancel or modify my order?
We process orders rapidly to meet our dispatch promise. If you need to cancel or modify an order, please email us immediately at [email protected]. We will make every effort to accommodate your request if the order has not yet entered the packaging or shipping stage. Modifications may not always be possible.
Need Further Assistance?

Our team is dedicated to ensuring your experience with Blade HQ Shop is as precise and reliable as the blades we deliver. Don’t hesitate to reach out.

Email: [email protected]

© Blade HQ Shop. All rights reserved. | Precision, Performance, Premium Craftsmanship. knifeonlineshop.com

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